We provide you support to cover your entire platform, whether deployed on-premise or in our Secure Cloud.
On-Demand Customer Support
24x7 Coverage and Assigned Resources
Industry-Leading Response Times and Assigned Support Experts
From strategy through execution, Usher Consulting Services helps you get the most from your Usher-enabled solutions. We have developed, applied and refined methods for delivering leading-edge technology solutions.
Understand enterprise security and how having Usher changes the ground rules for how your organization does business.
Spend several hours with an Usher expert to develop a strategic roadmap of initiatives tied to key organizational objectives and values.
Determine which Usher components to use, and set them up based on reporting needs, number of users, and other requirements.
Change Usher functionality or add new functionality to out-of-the-box capabilities, including using the Usher SDKs.
Prepare for, implement, and manage your use of Secure Cloud.
Integrate Usher with applications, portals, security systems, single sign-on systems, identity management systems, or other third-party products you use to run your business.
For organizations that already use MicroStrategy Analytics, integrate existing data sources with Usher Analytics for enhanced intelligence.
Whether you are looking to upgrade a single MicroStrategy environment, or are considering an enterprise wide upgrade program, MicroStrategy Services has an upgrade package that will work for you.
Improve response times by applying best practices and technology improvements for high performance.
Determine how your Usher platform and infrastructure should be configured to handle future authentication requirements.
Make your initiatives more effective by identifying potential business or technology roadblocks and recommending ways to overcome them.
Change your application from one version of Usher to another, or move your Usher installation from one operating system or environment to a different one.
Develop a process to protect and regain access under multiple failure scenarios.
Handle administration, incident management, and change management on your behalf.